Refund Policy

Last updated: July 2026

DIY eSIMs

Not yet installed: full refund within 14 days — email hi@monkeysim.ch with your order id.
Installed / activated: data packages start consuming on activation and can't be returned, like a used ticket. If something on our side broke (eSIM never provisioned, dead on arrival), you get a full refund without discussion.
Failed provisioning: automatic — if we can't deliver your eSIM within a reasonable time, the charge is refunded without you asking.

The unspent part of your prepaid budget is refunded automatically within 48 hours after your trip ends (or when the last package's validity runs out, whichever is later).
You can end a trip early from your dashboard — "End trip & refund now" settles immediately.
Data already purchased by the algorithm follows the same rules as installed DIY packages.

Always to the original payment method, via Stripe. Bank processing typically takes 5–10 business days.